“From Here 2 Timbuktu guarantees your money and the value of your journey to you and the communities you travel through.”
1) All monies paid to FH2T are guaranteed against our financial failure by our worldwide Tour Operators per Paassenger (TOPP) insurance cover. Click here to read more about TOPP insurance.
My Booking Conditions guarantee a full refund of your balance payment (trip price minus booking deposit) in the event of cancellation of your trip by the company.
In the event of cancellation by the client for unforeseen circumstances I have a refund policy that returns a per cent of your balance payment depending on how close to departure the company is informed of the cancellation. Under most circumstances of cancellation your travel insurance should cover most of your trip cost.
But sometimes the unforeseen happens – a family member gets sick – and those pesky insurance companies wriggle out of things because a box was not ticked on your application.
From Here 2 Timbuktu offers its clients a “trust” guarantee:
– Any balance payment monies paid to the company that are not covered by the client’s personal travel insurance (provided the client has worldwide personal travel insurance cover) will be offered back to the client in the form of a credit note for a future trip with From Here 2 Timbuktu.
– If after 5 days of your trip you decide the trip is not for you and you want to leave the trip, we promise to return one third of the balance payment (trip price minus booking deposit) of your trip minus any costs incurred in returning you safely to the trip starting point.